Frequently Asked Questions
Everything you need to know about ZERO Electric Scooters: Performance, Style, and Delivery.
How long does shipping take for my ZERO scooter?
We offer expedited shipping across the continental US. Orders are processed within 1-2 business days, and delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day trial period. If you are not satisfied with your ride, you can return the scooter in its original packaging and 'like-new' condition for a full refund, minus a restocking fee.
Do ZERO scooters come with a warranty?
Yes, every scooter is backed by a 12-month limited warranty that covers manufacturing defects and electrical components to ensure your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm so you can ride now and pay later.
Are the scooters water-resistant?
Our scooters feature an IP54 water-resistance rating, meaning they are protected against light rain and splashes. However, we do not recommend riding through deep puddles or heavy downpours.
Where can I find replacement parts or get repairs?
We stock a full range of spare parts on our website. For technical support or professional repairs, you can contact our service team or visit any of our authorized service partners.